Refund policy

Returns & Refunds Policy

We want you to love your Lyrev products. If you're not completely satisfied with your purchase, we're here to help.

Please carefully read this policy and after that you can contact us at Contact@lyrev.com to start your request.

Shipping & Returns

We currently ship to UK addresses only. This policy applies to all orders delivered within the United Kingdom.

Return Window

You have 30 days from the date of delivery to request a return.

UK Consumer Rights

Under the UK Consumer Contracts Regulations 2013, you generally have the right to cancel an online purchase within 14 days of receiving your order, without giving a reason. We extend this window to 30 days as part of our customer satisfaction guarantee.

Order Cancellations (The 24-Hour Window)

Within 24 Hours: If you change your mind within 24 hours of placing your order, please contact us immediately at Contact@lyrev.com. If the order has not been dispatched, we will cancel it and issue a full refund at no charge to you.

After 24 Hours / Post-Dispatch: If 24 hours have passed or your order has already been dispatched, the shipment cannot be stopped. You will need to wait for the package to arrive, and then follow our standard return process.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unused and Unworn: Handbags must be unused and unworn, with no signs of damage, stains, scratches, or other wear.

Original Packaging: Items must be returned with their original packaging, dust bags (if included), accessories, and tags.

Original Condition: Products must be returned in their original condition, without modifications or damage.

Proof of Purchase: An order confirmation or receipt is required.

We inspect all returns carefully to ensure items are in suitable condition for resale.

How to Start a Return

Contact us at Contact@lyrev.com within 30 days of delivery.

Include your order number and the reason for the return.

We will provide you with specific return instructions and details about return shipping.

Please contact our support team for return instructions before sending any item back.

Please note: Items sent back to us without prior approval may not be accepted.

Return Shipping Costs & Pre-Paid Labels

Faulty, Damaged, or Incorrect Items: We cover the return shipping costs for faulty, damaged, or incorrect items.

Change of Mind (After 24 Hours): For change-of-mind returns, the customer is responsible for the return shipping costs, where applicable. Any applicable return shipping fees will be communicated before the return is processed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your handbag arrives damaged during transit, is defective, or is different from what you ordered, contact us immediately at Contact@lyrev.com with photos of the issue. We will arrange an appropriate replacement or refund in accordance with our policy and applicable consumer law.

Non-Returnable Items

The following items may not be eligible for return, subject to your statutory rights:

  • Items marked as "Final Sale", where permitted by applicable law.

  • Products that have been used, damaged, or altered beyond what is necessary to inspect them.

  • Items returned with missing accessories or packaging, where this affects return eligibility under our policy.

Exchanges

We do not offer direct exchanges. The fastest way to get what you need is to:

  1. Return your original item following the process above.

  2. Place a new order for your preferred item on our store.

Refunds

Once we receive and inspect your returned item, we will process your request.

We will send you an email to notify you that we have received your item and confirm the approval or rejection of your refund.

Approved refunds will be processed to your original payment method. We aim to process refunds within 3 business days after receiving and approving the return.

Please remember it can take additional time for your bank or credit card company to post the refund to your account.

If you have not received your refund after the expected processing period, please contact us at Contact@lyrev.com.

Contact Us

For any questions regarding your returns, refunds, or cancellations, please reach out to our support team:

Email: Contact@lyrev.com

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)